Automate time-consuming tasks through AI, allowing your marketing and sales teams to become more productive.
A lot goes on during a call, and you’d be surprised how much you can learn about your leads in just a few minutes over the phone. If only one had the time to go through every single word that’s been spoken, right? The good news is that Dastia’s AI technology allows you to do exactly that. Plus, it also helps you handle calls during high demand times and notifies you every time an important lead reaches out. Read on and take a look at all you can do with Dastia!
Our Virtual Assistant tool takes incoming calls whenever your agents are too busy to answer, so you don’t miss any opportunity to interact with your leads! Our IVR & Menu Step Call Routing feature includes voicemails, schedules, locutions, and menu options—so your potential customers can get more than just a busy signal. Allowing them to self-serve does not only lower abandon rates, but also eases pressure on your agents during busy times. On top of that, you can use our Call Forwarding feature to set up call flows and have incoming calls forwarded to a different number, like your personal phone, so you can make sure all of your calls are answered, even when you’re on the go!
Our conversational intelligence tool records your calls, transcribes them, and then uses AI to automatically identify keywords that are used as tags to categorize and easily find a particular conversation—saving you and your team a great deal of time. Also, our Manual Call Tagging feature allows you to insert your own tags so you can keep calls organized according to your personal criteria. Whether AI-powered or manual, these keywords provide valuable insights that help you understand what makes a customer hang up the phone or convert right away. Use this knowledge to build on your service or to train your sales team!
Additionally, with our Custom Call Tagging feature, you can manually create business-related tags for your calls—like sales agent or quarter—that can be used as filters to create Custom Reports. And if that wasn’t enough, our Automated Lead Tagging feature identifies leads that come from a single phone number. So instead of going through your entire list of calls just to find the same numbers over and over again—which is pretty inefficient—you’ll have an instant list of every single caller, no matter how many times they have reached out.
Evaluate your calls with numbers, not just words.
With Dastia, you can manually label a call and assign a numerical value to it. This number can represent whatever you want. Did the call end up in a sale? Insert the sale amount. Was it a complaint? Insert your own customer satisfaction rate. You name it! This scoring helps you associate the outcome of each call and its performance, which allows you to identify what’s working and what’s not—as well as if,and where, your agents might need some training. The best part? You don’t need to be switching between tabs to view this information, we’ll upload it directly to your Google Ads account!
Stay on top of your most important calls.
Get customized notification emails every time you receive calls from a specific source or group of numbers. This allows you to keep a close eye on a certain campaign by being notified whenever a lead calls from the source associated with it. For example, you can set up Dastia to send you an email every time you get a call from a number associated with a newspaper ad. This way, you can stay on top of important leads and make sure they convert by giving them the attention they deserve.